Frequently Asked Questions

Very! And quick too - our record is 3 minutes and 13 seconds. Watch these short videos and find out how you can quickly upload a car for sale to Dealer2Trade.

It's a bit like eBay, but for cars. Sellers list vehicles, buyers search, browse and bid.

We're strictly trade-only, so you must be a VAT registered used car dealer to use the system. Depending on your circumstances, we might ask to see documentation or further information to verify your status and validate your account. You can always email us and tell us why you should be able to open an account if you're not VAT registered though, and if you've got a decent reason, why not?

Loads of reasons:

• You get paid faster as the turnaround is quicker than your traditional on-site auction houses. 90% of vehicles sold in 2021 were paid for and collected within 72 hours of the auction ending.
• You get better control over your cashflow because you set the auction length. We recommend setting your auctions to 2 days.
• You save time. It takes less than four minutes to list a car for sale and you're away. No waiting 5 days after listing for the car to be collected for auction, no waiting another week to get paid.
• You avoid the hassle of getting to an auction and the pressure of bidding in the room.
• You can withdraw a car from an auction that's still running with no penalty, as long as the reserve hasn't already been met.
• Our sellers' and buyers' fees are super low, probably less than it'd cost you to transport a vehicle to a traditional auction!

Usually, you'd get a free month's trial and then pay an annual membership fee of £99 plus VAT. But times are tough so we're waiving our membership fee until things settle down!

Aside from that, it's just £45 plus VAT for each car you buy, and only £40 plus VAT to sell (with no listing fees at all).

Yes, as the authorised user, when using the services of the platform you must indemnify and keep Dealer2Trade Auction fully indemnified against all claims, costs, proceedings, demands, losses, damages, expenses or liability whatsoever arising out of or in connection with any breach of the Usage Agreement. Please refer to the T&Cs when signing up (11.10) for more detail.

Payment is required 30 days from the date of invoice for the membership fee; and 7 days from the date of invoice for any transaction fees around purchase or sale of a vehicle, unless notified otherwise. Payments must be made by BACs or credit/debit card.

It is a very simple process - watch this short video of how it is done:

Click Here

If a sale doesn't reach its reserve price but bids are made, the seller will get the chance to accept the highest bid (a "provisional" bid). If the seller accepts, the buyer who made the provisional bid then gets 24 hours to agree to the sale.

Every "maximum" bid you place must be £100 more than the previous bid. That being said, our system will place a lower proxy bid for you. In other words, it'll bid the smallest increment possible within your maximum bid in order to beat the previous bidder's highest bid). You can raise your maximum bid by increments of just £50 within the last thirty minutes of the auction too.

As soon as your maximum bid is equal to or more than the reserve price on any vehicle, our system will place a proxy bid for you at the reserve price (as any proxy bid lower than the reserve wouldn't result in an automatic sale). A "reserve met" message will then appear as the auction becomes valid and bidding can continue.

Give us a call on 01280 313138 to tell us what you want to know and we'll facilitate a dialogue for you.

Yes, so long as the reserve price hasn't yet been met. Dealer2Trade reserves the right to withdraw a car themselves at any point in the case of unforeseen circumstances, even after a reserve price has been met.

The seller makes contact with the successful bidder once the auction is complete to arrange payment directly. Once payment is complete, it's up to the buyer to contact the seller and arrange a date and time for collection. Transactions need to be completed within 72 hours of the end of the auction (unless the seller agrees to wait longer).

If the vehicle met the reserve during the auction then you won't be able to make an offer. BUT if the vehicle is displaying as "provisional" that's because it didn't meet its reserve price. If that's the case then you can give us a call on 01280 313138 and we'll make an enquiry for you (or let you know if the vehicle's due to go up for sale again).

If you can't come to an arrangement with the seller then as per the terms and conditions you can refuse the vehicle at point of collection. Unfortunately, you are not covered by our terms and conditions if you accept the vehicle.

Head to the home page and click "forgotten password" on the log-in form to create a new encrypted password.

Yep, just send us an email to support@dealer2trade.co.uk or go through the enquiry form, here, to let us know any changes you require.

Give our support team a buzz on 01280 313138, or send an email to support@dealer2trade.co.uk.

WHAT DOES IT MEAN TO WHITELIST AN EMAIL ADDRESS?

The meaning of whitelisting an email address is basically to add someone to a safe senders list. By adding an email address to your safe list (or contacts list) you can prevent that person or company's emails being directed to your spam folder.

As our email address support@dealer2trade.co.uk is new to the internet it will take time to become recognised so to avoid missing our emails please whitelist our address.

HOW TO WHITELIST AN EMAIL ADDRESS

The way to whitelist an email address will vary depending on who your email client is. I will cover a handful of the most popular email clients, and then share a great resource with a more comprehensive list.

HOW TO WHITELIST AN EMAIL ADDRESS IN OUTLOOK FOR OFFICE 365

Once logged in to outlook for office 365 on your desktop, it is a simple process to whitelist a particular email address:

• Open your inbox or whichever folder contains an email from the chosen sender.
• Select an email message received from sender.
• Right click on the email address.
• Select "Add to Outlook Contacts" in the upper right of the screen.
• In the top left corner of the new contact window that pops up, click "Save & Close".
• The sender is now in your personal address book, and all their emails will go directly to your inbox.

You can also choose to specifically add an email address or a whole domain to your safe senders list. To do this:

• In the "Home" tab at the top of the screen, select the drop-down menu labeled "Junk".
• At the bottom, select "Junk E-mail Options".
• Choose the second tab, "Safe Senders".
• Here you can add the specific email addresses and domains you wish to not be treated as junk.
• At the bottom, you can click a checkbox to "also trust email from my contacts".

HOW TO WHITELIST AN EMAIL ADDRESS IN OUTLOOK.COM

Log on to your account at outlook.com.

• In the top right corner of the page, click on the cog icon for settings.
• Scroll to the bottom of the settings and click on "View all Outlook settings".
• Select "Junk email" from the menu.
• Scroll down to the "Safe Senders and Domains" sub-menu.
• Click "+Add" and enter the email you wish to prevent going to your junk folder.
• It is possible here to also whitelist domains as well as individual email addresses.
• Just enter the name of the domain rather than the full email address.
• You can also make mailing list addresses safe, as these can sometimes differ from the specific email address of the sender.
• Scroll down to the "Safe Mailing Lists" sub-menu.
• Click "+Add" and enter the mailing list email address you wish to prevent going to your junk folder.

HOW TO WHITELIST EMAIL ADDRESSES IN GMAIL

Log on to your gmail account at mail.google.com.

• Locate email from chosen sender, and click on the subject line to open the email.
• Near the top right of the screen, press the button that has 3 vertical dots.
• Select the menu option "Add <email address> to contacts list".
• The email address you selected is now on your email whitelist.

Another option you have is when you log in to your account:

• Locate and select the gear shaped icon in the top right hand corner.
• Click settings from the menu.
• Select "Filters and Blocked Addresses" from the menu choices along the top of the screen.
• In the middle of the screen, select "Create new filter".
• Input the selected mail address or addresses you want to whitelist into the "From" field.
• Click "Create Filter".
• On the next screen when prompted, select "Never send it to spam".
• This will ensure delivery of all emails from this sender.

HOW TO WHITELIST AN EMAIL ADDRESS IN YAHOO

Log on to your yahoo account at mail.yahoo.com.

• Locate and select the gear shaped icon in the top right hand corner.
• Click settings from the menu.
• Select "Filters" from the menu on the left-hand side.
• Click "Add" to add a new filter.
• Input a name for the filter.
• Under "Sender" select "Contains" from the dropdown menu.
• Type in the email address in the box to the right of the drop-down menu.
• At the bottom, where it says "Then deliver the email to the following folder" select "Inbox".
• Click Save.

HOW TO WHITELIST AN EMAIL ADDRESS ON IPHONE

To add an email to your whitelist on an iPhone, simply click on the email and copy the email address. This email address can then be added into your contact list as a new or existing contact.

Instructions for many more specific email clients can be found that is provided by the knowledge base at https://help.aweber.com/hc/en-us/articles/204029246-How-can-my-subscribers-whitelist-me-